Shipping policy

Shipping Policy

Order Processing
All orders are processed within 1–3 business days of payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. You will receive a confirmation email with tracking information once your order has been dispatched.

Shipping Origins
Nervostim is proudly owned and operated in Australia. To keep our prices fair and pass on savings to you, we've partnered with a trusted production and fulfilment centre overseas, where our devices are manufactured and shipped directly to you.

This means your order ships internationally, so please allow additional time for transit compared to a locally-warehoused product. We work closely with our fulfilment partner to ensure every order is packed and dispatched promptly, and we stand behind every device that leaves their warehouse.

Estimated Delivery Times

Australia — 10-13 business days
United Kingdom — 7–14 business days
United States — 10–18 business days

These are estimates only and may vary due to customs processing, carrier delays, or peak periods.

Shipping Costs
Shipping costs are calculated at checkout based on your location and order weight. Free shipping may be available on qualifying orders — any applicable promotions will be displayed at checkout.

Customs & Import Duties
Orders shipped internationally may be subject to customs duties, taxes, or import fees upon arrival in your country. These charges are the responsibility of the customer and are not included in the product price or shipping cost. We recommend checking your local customs regulations before placing an order.

Order Tracking
Once your order has left our fulfilment facility, tracking information will be sent to the email address used when placing your order. Please allow 24–48 hours for tracking information to update after dispatch.

Lost or Delayed Orders
If your order has not arrived within the estimated timeframe, please contact us at hello@nervostim.com. We will investigate with the carrier and work to resolve the issue as quickly as possible. Please note we cannot be held responsible for delays caused by customs or carrier disruptions.

Incorrect Address
Please ensure your shipping address is correct at the time of ordering. Nervostim is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error, contact us immediately at hello@nervostim.com — we will do our best to amend it before dispatch.

Contact Us
For any shipping enquiries, please reach out to:
Email: hello@nervostim.com