Return & Refund Policy

Return & Refund Policy

Our Commitment
At Nervostim, we stand behind the quality of our products. If you're not completely satisfied with your purchase, we're here to help.

Returns
We accept returns within 30 days of the order date for unused items in their original, sealed packaging, accompanied by proof of purchase.

As Nervostim FIT is a wearable device, we're unable to accept change-of-mind returns once it has been used, due to hygiene and safety reasons. Because we have no way of verifying whether a unit has been worn, any device with broken or removed packaging seals will be treated as used and will not be eligible for a change-of-mind return or refund.

Non-Returnable Items
For hygiene and safety reasons, the following cannot be returned:

  • Any Nervostim device with broken or removed packaging seals
  • Items marked as final sale
  • Gift cards

Change-of-Mind Returns
If you change your mind about a purchase, you're welcome to return the item within 30 days, provided the packaging seal is intact and it meets the eligibility criteria above. The customer is responsible for all return shipping costs to our fulfilment centre. Original shipping charges are non-refundable.

Faulty or Damaged Items
This policy does not affect your statutory consumer rights. If you receive a product that is faulty, damaged, or not as described, please contact us within 7 days of receiving the item at hello@nervostim.com and we will arrange a resolution, which may include a repair, replacement, or refund — regardless of packaging or seal condition.

Refunds for faulty devices will be processed once our team has inspected the returned unit and confirmed the fault. Customers are responsible for covering return shipping costs upfront; if a genuine fault is confirmed, we will reimburse reasonable postage costs incurred.

Your Statutory Rights
Nothing in this policy affects your rights under the Australian Consumer Law, or equivalent consumer protection laws in your country of purchase.

How to Initiate a Return

  1. Email us at hello@nervostim.com with your order number and reason for return
  2. We will respond within 2 business days with return instructions and our returns address
  3. Ship the item back using a trackable shipping method — we are not responsible for items lost in transit
  4. Once we receive and inspect the item, we will notify you of the outcome

Refunds
If your return is approved, a refund will be processed to your original payment method within 5–10 business days. Your bank or card provider may take additional time to post the refund.

Exchanges
We only replace items if they are defective or damaged. If you need an exchange, contact us at hello@nervostim.com.

Contact Us